Privacy Policy

Shri Gajanan Maharaj Sansthan, Trimbak

Effective Date: August 26, 2025
Last Updated: August 26, 2025

1. Introduction

At Shri Gajanan Maharaj Sansthan ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. Whether you are booking accommodation, using our services, or browsing our website, we want you to trust that your information is being properly managed and protected in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our premises, use our website, or engage with our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Details: Name, email address, phone number, home/business address

• Identification Information: Nationality, age, passport/ID details as required by law

• Booking Information: Check-in/out dates, room preferences, number of guests

• Payment Information: Credit card details, billing address, transaction records

• Special Requests: Dietary requirements, accessibility needs, spiritual preferences

• Communication Records: Emails, phone calls, feedback, and correspondence

2.2 Information Automatically Collected

When you visit our website or premises, we may collect:

• Technical Information: IP address, browser type, device information

• Website Usage: Pages visited, time spent, cookies, and tracking data

• Security Information: CCTV footage, access logs for safety purposes

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and managing your accommodation bookings

• Providing spiritual and hospitality services

• Facilitating temple access and religious activities

• Managing dining and meal preferences

3.2 Communication

• Confirming reservations and sending booking details

• Providing updates about your stay and our services

• Responding to inquiries, requests, and feedback

• Sending spiritual newsletters and event notifications (with consent)

3.3 Legal and Safety Requirements

• Complying with government regulations and hotel registration laws

• Maintaining security and safety of guests and premises

• Preventing fraud and unauthorized access

• Meeting tax and accounting obligations

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill our accommodation and service agreements

• Legal Obligations: Compliance with hotel registration and government requirements

• Legitimate Interests: Improving services, security, and guest experience

• Consent: Marketing communications and optional services (where required)

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted partners who assist us in:

• Payment processing and financial services

• Booking management and reservation systems

• Website hosting and technical support

• Transportation and tour services (when requested)

5.2 Legal Requirements

We may disclose your information when:

• Required by law enforcement or government authorities

• Necessary to comply with legal proceedings or court orders

• Essential for protecting our rights, property, or safety

• Required for hotel registration and tourism reporting

5.3 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

6. Data Retention

We retain your personal information for the following periods:

• Booking Records: 3 years from your stay for accounting and legal purposes

• Payment Information: As required by financial regulations (typically 7 years)

• Communication Records: 2 years from last interaction

• Website Analytics: 12 months from collection

• Security Footage: 30 days unless required for investigations

7. Data Security

We implement appropriate security measures to protect your personal information:

• Physical Security: Secure storage of physical records and controlled access

• Digital Security: Encryption, secure servers, and access controls

• Payment Security: PCI DSS compliant payment processing

• Staff Training: Regular privacy and security training for all employees

• Regular Audits: Periodic review of security practices and procedures

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Correction

• Request access to your personal information

• Correct inaccurate or incomplete information

• Update your contact details and preferences

8.2 Data Portability and Deletion

• Request a copy of your information in a portable format

• Request deletion of your personal information (subject to legal obligations)

• Withdraw consent for marketing communications

8.3 Objection and Restriction

• Object to processing for legitimate interests

• Restrict processing in certain circumstances

• Opt-out of marketing communications

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance your browsing experience

• Remember your preferences and settings

• Analyze website traffic and performance

• Provide personalized content and services

You can control cookie settings through your browser preferences.

11. International Data Transfers

If you are visiting from outside India, your information may be transferred to and processed in India, where our servers and facilities are located. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Displaying notices at our premises

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Shri Gajanan Maharaj Sansthan
Address: Near Shri Gajanan Maharaj Sansthan, Trimbakeshwar, Trimbak, Maharashtra 422212, India
Phone: +91-7742497352
Email: gajana308@gmail.com
Website: https://www.gajananstay.in/

Note: This Privacy Policy complies with Indian privacy laws and international standards. For specific legal advice, please consult with qualified legal professionals.

Last Reviewed: August 26, 2025