Payments and Refund Policy

Shri Gajanan Maharaj Sansthan, Trimbak

Effective Date: September 5, 2025
Last Updated: September 5, 2025

1. Payment Policy

1.1 Accepted Payment Methods

We accept the following secure payment methods:

Online Payments:

• Credit Cards: Visa, Mastercard, American Express, RuPay

• Debit Cards: All major Indian banks

• Digital Wallets: Paytm, PhonePe, Google Pay, UPI

• Net Banking: All major Indian banks

• International Cards: Accepted with additional verification

On-Arrival Payments:

• Cash: Indian Rupees (₹) only

• Card Payments: All cards mentioned above

• UPI Payments: Real-time digital payments accepted

1.2 Payment Security

• All online transactions are processed through SSL-encrypted payment gateways

• We are PCI DSS compliant for secure card processing

• 3D Secure authentication required for all card transactions

• Payment data is never stored on our servers

1.3 Payment Schedule

Online Bookings:

• Advance Payment: 30% of total booking amount at time of reservation

• Balance Payment: Remaining 70% can be paid at check-in or online

• Full Payment Option: Complete payment available during booking

Direct Bookings (Phone/Email):

• Confirmation: 50% advance payment required within 24 hours

• Balance: Remaining amount due at check-in

1.4 Currency and Pricing

• All prices are quoted in Indian Rupees (₹)

• Prices are inclusive of applicable taxes (GST as per Indian law)

• No hidden charges - all fees clearly displayed during booking

• Foreign currency accepted at current exchange rates (cash only)

2. Refund Policy

2.1 Flexible Cancellation (Standard Bookings)

Free Cancellation:

• 48 hours or more before check-in: Full refund (100%)

• Refund processed within 5-7 business days

• No cancellation fee applied

Late Cancellation:

• 24-48 hours before check-in: 50% refund

• Less than 24 hours before check-in: No refund

• No-show: No refund

2.2 Special Rate Cancellations

Advance Purchase Rates:

• Non-refundable once booking is confirmed

• No cancellation permitted under any circumstances

• Clearly marked as "Non-refundable" during booking

Festival/Peak Season Bookings:

• 72 hours or more: Full refund

• 48-72 hours: 50% refund

• Less than 48 hours: No refund

Group Bookings (5+ rooms):

• 7 days or more: Full refund

• 3-7 days: 75% refund

• 1-3 days: 50% refund

• Less than 24 hours: No refund

2.3 Refund Processing

Processing Timeline:

• UPI/Digital Wallets: 1-3 business days

• Credit/Debit Cards: 5-7 business days

• Net Banking: 3-5 business days

• International Cards: 7-14 business days

Refund Method:

• Refunds processed to original payment method only

• Cash payments: Refunded via bank transfer (account details required)

• No cash refunds for online payments

3. Modification Policy

3.1 Date Changes

• Free modification: Up to 48 hours before check-in (subject to availability)

• Rate difference: Additional charges if new dates have higher rates

• No rate reduction: No refund if new dates have lower rates

3.2 Room Changes

• Upgrade: Pay difference amount

• Downgrade: Difference amount refunded as per refund policy

• Subject to availability at time of modification

4. Special Circumstances Refunds

4.1 Force Majeure Events

Full refunds provided for cancellations due to:

• Natural disasters (floods, earthquakes, cyclones)

• Government travel restrictions or lockdowns

• Medical emergencies (with valid documentation)

• Railway/flight cancellations (with proof)

4.2 Hotel-Initiated Cancellations

If we cancel your booking:

• Full refund within 24 hours

• Alternative accommodation assistance if available

• Compensation for any additional costs incurred

5. Google Policy Compliance

5.1 Refundable Rate Requirements

• Clear indication on booking page if rate is refundable

• Exact cancellation deadline displayed prominently

• Full refund includes all taxes and fees

• No hidden charges or additional penalties

5.2 Landing Page Compliance

• Refund policy clearly displayed without requiring additional clicks

• Cancellation deadline matches Google-provided information

• Local time zone used for all deadlines (IST - Indian Standard Time)

6. Dispute Resolution

6.1 Payment Disputes

• Contact us within 7 days of transaction for payment issues

• Provide transaction ID and booking reference

• Resolution attempted within 48 hours

6.2 Refund Disputes

• Submit refund requests through official channels only

• 14-day window for raising refund disputes

• Written documentation required for all claims

7. Terms and Conditions

7.1 Booking Confirmation

• Booking confirmed only upon successful payment

• Email confirmation sent within 30 minutes

• SMS confirmation sent to registered mobile number

7.2 Rate Changes

• Rates confirmed at time of booking

• No rate increases after confirmation

• Promotional rates subject to specific terms

7.3 Additional Charges

Charges not included in room rate:

• Extra guest charges: ₹500 per person per night (above occupancy limit)

• Late check-out: ₹500 for checkout after 2:00 PM

• Damage charges: As per actual assessment

8. Contact Information

For payment and refund inquiries:

Shri Gajanan Maharaj Sansthan
Address: Shri Gajanan Maharaj Sansthan,Trimbkeshwar, Jawahar Road, Trimbak, Maharashtra 422212
Phone: +91-7742497352
WhatsApp: +91-7742497352
Email:  gajana308@gmail.com
Refund Queries: gajana308@gmail.com

9. Legal Compliance

This policy complies with:

• Consumer Protection Act 2019 (India)

• Google Hotel Ads Policies

• RBI Guidelines for digital payments

• GST Regulations (India)

• Hotel and Restaurant Association guidelines

Important Notes:

• All refunds subject to bank processing charges where applicable

• Government taxes refunded as per applicable regulations

• Policy subject to change with 30 days notice

• Terms in local language available on request

Emergency Contact: +91-[Emergency Number] (Available 24/7)